Fix auth token parsing, remove column dependency, add --status open for non-closed tickets

scripts/bms-tickets.sh

@@ -30,10 +30,10 @@ bms_curl() {
 # Pretty-print a ticket list
 format_ticket_list() {
   jq -r '
-    (.Data // .Items // .) |
-    if type == "array" then .[] else . end |
-    "\(.TicketNumber // .Id)\t[\(.StatusName // "?")] \(.Title)\t| \(.AccountName // "?")\t| Assignee: \(.AssigneeName // "unassigned")\t| Priority: \(.PriorityName // "?")"
-  ' | column -t -s $'\t'
+    (.result // .) |
+    if type == "array" then .[] else empty end |
+    "\(.ticketNumber // .Id)\t[\(.statusName // "?")] \(.title // "?")\t| \(.accountName // "?")\t| Assignee: \(.assigneeName // "unassigned")\t| Priority: \(.priorityName // "?")"
+  ' | sed 's/\t/  /g'
 }
 
 format_ticket_detail() {
@@ -82,6 +82,11 @@ cmd_list() {
   # Build filter JSON
   local filter="{"
   local sep=""
+  if [[ "$status" == "open" ]]; then
+    filter+="\"StatusNames\":\"Escalated,Open,Waiting for Customer,Waiting for Product(s),Waiting for Vendor\""
+    sep=","
+    status=""
+  fi
   [[ -n "$status" ]]   && { filter+="${sep}\"StatusNames\":\"${status}\"";   sep=","; }
   [[ -n "$assignee" ]] && { filter+="${sep}\"AssigneeName\":\"${assignee}\""; sep=","; }
   [[ -n "$from" ]]     && { filter+="${sep}\"CreatedOnFrom\":\"${from}T00:00:00\""; sep=","; }