Initial commit: BMS skill with template support

scripts/bms-lookup.sh

@@ -0,0 +1,99 @@
+#!/usr/bin/env bash
+# bms-lookup.sh — Fetch lookup tables (statuses, priorities, queues, etc.)
+
+set -euo pipefail
+
+SCRIPT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")" && pwd)"
+BMS_API_BASE="${BMS_API_BASE:-https://api.bms.kaseya.com}"
+
+die() { echo "ERROR: $*" >&2; exit 1; }
+
+get_token() {
+  bash "${SCRIPT_DIR}/bms-auth.sh" get-token
+}
+
+bms_curl() {
+  local path="$1"; shift
+  local token
+  token=$(get_token)
+  curl -sf -X GET \
+    "${BMS_API_BASE}${path}" \
+    -H "Authorization: Bearer ${token}" \
+    -H "Accept: application/json" \
+    "$@"
+}
+
+format_lookup() {
+  jq -r '
+    (.Data // .Items // .) |
+    if type == "array" then .[]
+    else .
+    end |
+    "\(.Id // .id)\t\(.Name // .name // .Text // .text // "(unnamed)")"
+  ' | sort -n | column -t -s $'\t'
+}
+
+cmd_lookup() {
+  local table="$1"
+  case "$table" in
+    statuses|status)
+      echo "=== Ticket Statuses ===" >&2
+      bms_curl "/v2/system/statuses/lookup" | format_lookup
+      ;;
+    priorities|priority)
+      echo "=== Priorities ===" >&2
+      bms_curl "/v2/system/priorities/lookup" | format_lookup
+      ;;
+    queues|queue)
+      echo "=== Queues ===" >&2
+      bms_curl "/v2/system/queues/lookup" | format_lookup
+      ;;
+    issue-types|issuetypes)
+      echo "=== Issue Types ===" >&2
+      bms_curl "/v2/system/issuetypes/lookup" | format_lookup
+      ;;
+    sources|source)
+      echo "=== Ticket Sources ===" >&2
+      bms_curl "/v2/system/lookup/TicketSource" | format_lookup
+      ;;
+    ticket-types|tickettypes)
+      echo "=== Ticket Types ===" >&2
+      bms_curl "/v2/system/lookup/TicketType" | format_lookup
+      ;;
+    assignees|assignee|technicians)
+      echo "=== Assignees / Technicians ===" >&2
+      bms_curl "/v2/hr/assignees/lookup" | format_lookup
+      ;;
+    slas|sla)
+      echo "=== SLAs ===" >&2
+      bms_curl "/v2/system/slas/lookup" | format_lookup
+      ;;
+    work-types|worktypes)
+      echo "=== Work Types ===" >&2
+      bms_curl "/v2/system/worktypes/lookup" | format_lookup
+      ;;
+    note-types|notetypes)
+      echo "=== Note Types (via tenantlookup) ===" >&2
+      bms_curl "/v2/system/tenantlookup/NoteType" | format_lookup
+      ;;
+    all)
+      cmd_lookup statuses
+      echo
+      cmd_lookup priorities
+      echo
+      cmd_lookup queues
+      echo
+      cmd_lookup issue-types
+      echo
+      cmd_lookup assignees
+      ;;
+    *)
+      die "Unknown lookup table: $table
+Available: statuses, priorities, queues, issue-types, sources, ticket-types, assignees, slas, work-types, note-types, all"
+      ;;
+  esac
+}
+
+table="${1:-}"
+[[ -n "$table" ]] || die "Usage: bms lookup <statuses|priorities|queues|issue-types|sources|ticket-types|assignees|slas|work-types|note-types|all>"
+cmd_lookup "$table"