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feat(bms): support account/location name resolution in tickets create

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- Add --account-name and --location-name flags
- Resolve account name via accounts/search
- Resolve location name within account via locations/lookup
- Log both names and IDs for traceability
- Ensures location is scoped to account (fixes "Main" ambiguity)

Example: bms tickets create --account-name "IT" --location-name "Main" ...
This commit is contained in:
OpenClaw Agent
2026-04-08 01:51:21 +00:00
parent f9aa41b85b
commit 568b825e11
1 changed files with 24 additions and 3 deletions
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27
scripts/bms-tickets.sh
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@@ -145,7 +145,7 @@ prompt_if_empty() {
}
cmd_create() {
local title="" details="" account_id="" location_id="" contact_id=""
local title="" details="" account_id="" account_name="" location_id="" location_name="" contact_id=""
local status_id="" priority_id="" type_id="" source_id=""
local assignee_id="" queue_id="" due_date="" open_date=""
local template_id=""
@@ -158,7 +158,9 @@ cmd_create() {
--title) title="$2"; shift 2 ;;
--details|--description) details="$2"; shift 2 ;;
--account-id) account_id="$2"; shift 2 ;;
--account-name) account_name="$2"; shift 2 ;;
--location-id) location_id="$2"; shift 2 ;;
--location-name) location_name="$2"; shift 2 ;;
--contact-id) contact_id="$2"; shift 2 ;;
--status-id) status_id="$2"; shift 2 ;;
--priority-id) priority_id="$2"; shift 2 ;;
@@ -224,6 +226,21 @@ cmd_create() {
fi
fi
# ── Resolve account name to ID ─────────────────────────────────────────────
if [[ -n "$account_name" && -z "$account_id" ]]; then
account_search=$(bms_curl POST "/v2/servicedesk/accounts/search" -d "{\"Filter\":{\"AccountName\":\"$account_name\"},\"PageNumber\":1,\"PageSize\":1}")
account_id=$(echo "$account_search" | jq -r '.Data[0].Id // .result[0].id // empty')
[[ -n "$account_id" ]] || die "Account not found: $account_name"
fi
# ── Resolve location name to ID (scoped to account) ───────────────────────
if [[ -n "$location_name" && -z "$location_id" ]]; then
[[ -n "$account_id" ]] || die "Must specify --account-id or --account-name before using --location-name"
loc_search=$(bms_curl GET "/v2/crm/accounts/${account_id}/locations/lookup")
location_id=$(echo "$loc_search" | jq -r '.result[]? | select(.Name=="$location_name") | .Id // empty')
[[ -n "$location_id" ]] || die "Location not found: $location_name (account: ${account_id:-unknown})"
fi
[[ -n "$title" ]] || die "Missing required field: --title"
[[ -n "$details" ]] || die "Missing required field: --details"
[[ -n "$account_id" ]] || die "Missing required field: --account-id"
@@ -280,6 +297,8 @@ cmd_create() {
args_json=$(jq -n \
--arg title "$title" \
--arg details "$details" \
--arg account_name "${account_name:-}" \
--arg location_name "${location_name:-}" \
--argjson account_id "$account_id" \
--argjson location_id "$location_id" \
--argjson status_id "$status_id" \
@@ -288,7 +307,7 @@ cmd_create() {
--argjson source_id "$source_id" \
--argjson queue_id "${queue_id:-null}" \
--argjson assignee_id "${assignee_id:-null}" \
'{title: $title, details: $details, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
'{title: $title, details: $details, account_name: $account_name, location_name: $location_name, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
result_json=$(jq -n '{error: "creation_failed", response: ("$response" | fromjson? // "$response")}')
log_action "tickets.create" "$args_json" "$result_json" "error"
exit 1
@@ -300,6 +319,8 @@ cmd_create() {
args_json=$(jq -n \
--arg title "$title" \
--arg details "$details" \
--arg account_name "${account_name:-}" \
--arg location_name "${location_name:-}" \
--argjson account_id "$account_id" \
--argjson location_id "$location_id" \
--argjson status_id "$status_id" \
@@ -308,7 +329,7 @@ cmd_create() {
--argjson source_id "$source_id" \
--argjson queue_id "${queue_id:-null}" \
--argjson assignee_id "${assignee_id:-null}" \
'{title: $title, details: $details, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
'{title: $title, details: $details, account_name: $account_name, location_name: $location_name, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
result_json=$(jq -n --argjson tid "$ticket_id" --arg tn "${ticket_number:-}" '{ticket_id: $tid, ticket_number: $tn}')
log_action "tickets.create" "$args_json" "$result_json" "success"