feat(bms): support account/location name resolution in tickets create

- Add --account-name and --location-name flags
- Resolve account name via accounts/search
- Resolve location name within account via locations/lookup
- Log both names and IDs for traceability
- Ensures location is scoped to account (fixes "Main" ambiguity)

Example: bms tickets create --account-name "IT" --location-name "Main" ...

scripts/bms-tickets.sh

@@ -145,7 +145,7 @@ prompt_if_empty() {
 }
 
 cmd_create() {
-  local title="" details="" account_id="" location_id="" contact_id=""
+  local title="" details="" account_id="" account_name="" location_id="" location_name="" contact_id=""
   local status_id="" priority_id="" type_id="" source_id=""
   local assignee_id="" queue_id="" due_date="" open_date=""
   local template_id=""
@@ -158,7 +158,9 @@ cmd_create() {
       --title)       title="$2";       shift 2 ;;
       --details|--description) details="$2"; shift 2 ;;
       --account-id)  account_id="$2";  shift 2 ;;
+      --account-name) account_name="$2"; shift 2 ;;
       --location-id) location_id="$2"; shift 2 ;;
+      --location-name) location_name="$2"; shift 2 ;;
       --contact-id)  contact_id="$2";  shift 2 ;;
       --status-id)   status_id="$2";   shift 2 ;;
       --priority-id) priority_id="$2"; shift 2 ;;
@@ -224,6 +226,21 @@ cmd_create() {
     fi
   fi
 
+  # ── Resolve account name to ID ─────────────────────────────────────────────
+  if [[ -n "$account_name" && -z "$account_id" ]]; then
+    account_search=$(bms_curl POST "/v2/servicedesk/accounts/search" -d "{\"Filter\":{\"AccountName\":\"$account_name\"},\"PageNumber\":1,\"PageSize\":1}")
+    account_id=$(echo "$account_search" | jq -r '.Data[0].Id // .result[0].id // empty')
+    [[ -n "$account_id" ]] || die "Account not found: $account_name"
+  fi
+
+  # ── Resolve location name to ID (scoped to account) ───────────────────────
+  if [[ -n "$location_name" && -z "$location_id" ]]; then
+    [[ -n "$account_id" ]] || die "Must specify --account-id or --account-name before using --location-name"
+    loc_search=$(bms_curl GET "/v2/crm/accounts/${account_id}/locations/lookup")
+    location_id=$(echo "$loc_search" | jq -r '.result[]? | select(.Name=="$location_name") | .Id // empty')
+    [[ -n "$location_id" ]] || die "Location not found: $location_name (account: ${account_id:-unknown})"
+  fi
+
   [[ -n "$title" ]]       || die "Missing required field: --title"
   [[ -n "$details" ]]     || die "Missing required field: --details"
   [[ -n "$account_id" ]]  || die "Missing required field: --account-id"
@@ -280,6 +297,8 @@ cmd_create() {
     args_json=$(jq -n \
       --arg title "$title" \
       --arg details "$details" \
+      --arg account_name "${account_name:-}" \
+      --arg location_name "${location_name:-}" \
       --argjson account_id "$account_id" \
       --argjson location_id "$location_id" \
       --argjson status_id "$status_id" \
@@ -288,7 +307,7 @@ cmd_create() {
       --argjson source_id "$source_id" \
       --argjson queue_id "${queue_id:-null}" \
       --argjson assignee_id "${assignee_id:-null}" \
-      '{title: $title, details: $details, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
+      '{title: $title, details: $details, account_name: $account_name, location_name: $location_name, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
     result_json=$(jq -n '{error: "creation_failed", response: ("$response" | fromjson? // "$response")}')
     log_action "tickets.create" "$args_json" "$result_json" "error"
     exit 1
@@ -300,6 +319,8 @@ cmd_create() {
   args_json=$(jq -n \
     --arg title "$title" \
     --arg details "$details" \
+    --arg account_name "${account_name:-}" \
+    --arg location_name "${location_name:-}" \
     --argjson account_id "$account_id" \
     --argjson location_id "$location_id" \
     --argjson status_id "$status_id" \
@@ -308,7 +329,7 @@ cmd_create() {
     --argjson source_id "$source_id" \
     --argjson queue_id "${queue_id:-null}" \
     --argjson assignee_id "${assignee_id:-null}" \
-    '{title: $title, details: $details, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
+    '{title: $title, details: $details, account_name: $account_name, location_name: $location_name, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
   result_json=$(jq -n --argjson tid "$ticket_id" --arg tn "${ticket_number:-}" '{ticket_id: $tid, ticket_number: $tn}')
   log_action "tickets.create" "$args_json" "$result_json" "success"