Rewrite BMS skill from bash to Python
This commit is contained in:
Steve W
590
scripts/bms-tickets.sh
Normal file → Executable file
590
scripts/bms-tickets.sh
Normal file → Executable file
@@ -1,590 +1,6 @@
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#!/usr/bin/env bash
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# bms-tickets.sh — Kaseya BMS ticket CRUD operations
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set -euo pipefail
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# Import logging
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SCRIPT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")" && pwd)"
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source "${SCRIPT_DIR}/bms-logging.sh"
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BMS_API_BASE="${BMS_API_BASE:-https://api.bms.kaseya.com}"
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# ─── Helpers ─────────────────────────────────────────────────────────────────
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die() { echo "ERROR: $*" >&2; exit 1; }
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get_token() {
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bash "${SCRIPT_DIR}/bms-auth.sh" get-token
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}
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bms_curl() {
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local method="$1"; shift
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local path="$1"; shift
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local token
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token=$(get_token)
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curl -sf -X "$method" \
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"${BMS_API_BASE}${path}" \
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-H "Authorization: Bearer ${token}" \
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-H "Content-Type: application/json" \
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"$@"
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}
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# Pretty-print a ticket list
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format_ticket_list() {
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jq -r '
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(.result // .) |
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if type == "array" then .[] else empty end |
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"\(.ticketNumber // .Id)\t[\(.statusName // "?")] \(.title // "?")\t| \(.accountName // "?")\t| Assignee: \(.assigneeName // "unassigned")\t| Priority: \(.priorityName // "?")"
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' | sed 's/\t/ /g'
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}
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format_ticket_detail() {
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jq -r '
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.Data // . |
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"Ticket: \(.TicketNumber) (ID: \(.Id))
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Title: \(.Title)
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Status: \(.StatusName) (ID: \(.StatusId))
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Priority: \(.PriorityName) (ID: \(.PriorityId))
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Account: \(.AccountName) (ID: \(.AccountId))
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Location: \(.LocationName // "N/A")
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Contact: \(.ContactName // "N/A")
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Queue: \(.QueueName // "N/A")
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Assignee: \(.AssigneeName // "unassigned")
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Type: \(.TypeName // "N/A")
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Created: \(.CreatedOn)
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Modified: \(.ModifiedOn)
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Due: \(.DueDate // "none")
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---
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\(.Details // "(no details)")"
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'
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}
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# ─── Commands ────────────────────────────────────────────────────────────────
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cmd_list() {
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local status="" assignee="" from="" to="" priority="" queue="" account=""
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local page=1 page_size=25 format="table"
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while [[ $# -gt 0 ]]; do
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case "$1" in
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--status) status="$2"; shift 2 ;;
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--assignee) assignee="$2"; shift 2 ;;
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--from) from="$2"; shift 2 ;;
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--to) to="$2"; shift 2 ;;
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--priority) priority="$2"; shift 2 ;;
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--queue) queue="$2"; shift 2 ;;
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--account) account="$2"; shift 2 ;;
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--page) page="$2"; shift 2 ;;
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--page-size) page_size="$2"; shift 2 ;;
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--format) format="$2"; shift 2 ;;
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*) die "Unknown option: $1" ;;
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esac
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done
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# Build filter JSON
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local filter="{"
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local sep=""
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if [[ "$status" == "open" ]]; then
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filter+="\"StatusNames\":\"Escalated,Open,Waiting for Customer,Waiting for Product(s),Waiting for Vendor\""
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sep=","
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status=""
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fi
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[[ -n "$status" ]] && { filter+="${sep}\"StatusNames\":\"${status}\""; sep=","; }
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[[ -n "$assignee" ]] && { filter+="${sep}\"AssigneeName\":\"${assignee}\""; sep=","; }
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[[ -n "$from" ]] && { filter+="${sep}\"CreatedOnFrom\":\"${from}T00:00:00\""; sep=","; }
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[[ -n "$to" ]] && { filter+="${sep}\"CreatedOnTo\":\"${to}T23:59:59\""; sep=","; }
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[[ -n "$priority" ]] && { filter+="${sep}\"PriorityNames\":\"${priority}\""; sep=","; }
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[[ -n "$queue" ]] && { filter+="${sep}\"QueueNames\":\"${queue}\""; sep=","; }
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[[ -n "$account" ]] && { filter+="${sep}\"Account\":\"${account}\""; sep=","; }
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filter+="}"
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local body
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body=$(jq -n \
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--argjson filter "$filter" \
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--argjson page "$page" \
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--argjson page_size "$page_size" \
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'{Filter: $filter, PageNumber: $page, PageSize: $page_size}')
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local response
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response=$(bms_curl POST "/v2/servicedesk/tickets/search" -d "$body")
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if [[ "$format" == "json" ]]; then
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echo "$response" | jq .
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else
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local total
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total=$(echo "$response" | jq -r '.TotalCount // .Total // "?"')
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echo "Tickets (page ${page}, ${page_size} per page, total: ${total}):" >&2
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echo "$response" | format_ticket_list
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fi
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}
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cmd_get() {
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local ticket_id="${1:-}"
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local format="${2:-table}"
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[[ -n "$ticket_id" ]] || die "Usage: bms tickets get <ticketId>"
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local response
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response=$(bms_curl GET "/v2/servicedesk/tickets/${ticket_id}")
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if [[ "$format" == "json" ]] || [[ "${2:-}" == "--json" ]]; then
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echo "$response" | jq .
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else
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echo "$response" | format_ticket_detail
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fi
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}
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# Prompt for a value if empty; first arg is field label, second is current value (by nameref)
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# Usage: prompt_if_empty "Label" varname
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prompt_if_empty() {
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local label="$1"
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local -n _ref="$2"
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if [[ -z "${_ref:-}" ]]; then
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read -r -p "${label}: " _ref
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fi
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}
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cmd_create() {
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local title="" details="" account_id="" account_name="" location_id="" location_name="" contact_id=""
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local status_id="" priority_id="" type_id="" source_id=""
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local assignee_id="" queue_id="" due_date="" open_date=""
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local template_id=""
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local interactive=false
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local response="" ticket_id="" ticket_number="" success=""
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while [[ $# -gt 0 ]]; do
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case "$1" in
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--template-id) template_id="$2"; shift 2 ;;
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--title) title="$2"; shift 2 ;;
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--details|--description) details="$2"; shift 2 ;;
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--account-id) account_id="$2"; shift 2 ;;
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--account-name) account_name="$2"; shift 2 ;;
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--location-id) location_id="$2"; shift 2 ;;
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--location-name) location_name="$2"; shift 2 ;;
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--contact-id) contact_id="$2"; shift 2 ;;
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--status-id) status_id="$2"; shift 2 ;;
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--priority-id) priority_id="$2"; shift 2 ;;
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--type-id) type_id="$2"; shift 2 ;;
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--source-id) source_id="$2"; shift 2 ;;
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--assignee-id) assignee_id="$2"; shift 2 ;;
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--queue-id) queue_id="$2"; shift 2 ;;
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--due-date) due_date="$2"; shift 2 ;;
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--interactive) interactive=true; shift ;;
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*) die "Unknown option: $1" ;;
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esac
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done
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# ── Template pre-fill ────────────────────────────────────────────────────
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if [[ -n "$template_id" ]]; then
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echo "Fetching template ${template_id}..." >&2
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local tmpl
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tmpl=$(bms_curl GET "/v2/servicedesk/templates/tickets/${template_id}" | jq '.Data // .')
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# Fill only fields not already set by CLI flags
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[[ -z "$title" ]] && title=$(echo "$tmpl" | jq -r '.Title // empty')
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[[ -z "$details" ]] && details=$(echo "$tmpl" | jq -r '.Details // empty')
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[[ -z "$status_id" ]] && status_id=$(echo "$tmpl" | jq -r '.StatusId // empty')
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[[ -z "$priority_id" ]] && priority_id=$(echo "$tmpl" | jq -r '.PriorityId // empty')
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[[ -z "$type_id" ]] && type_id=$(echo "$tmpl" | jq -r '(.TypeId // .IssueTypeId) // empty')
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[[ -z "$source_id" ]] && source_id=$(echo "$tmpl" | jq -r '.SourceId // empty')
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[[ -z "$queue_id" ]] && queue_id=$(echo "$tmpl" | jq -r '.QueueId // empty')
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[[ -z "$assignee_id" ]] && assignee_id=$(echo "$tmpl" | jq -r '.AssigneeId // empty')
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[[ -z "$account_id" ]] && account_id=$(echo "$tmpl" | jq -r '.AccountId // empty')
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[[ -z "$location_id" ]] && location_id=$(echo "$tmpl" | jq -r '.LocationId // empty')
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[[ -z "$contact_id" ]] && contact_id=$(echo "$tmpl" | jq -r '.ContactId // empty')
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fi
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# ── Interactive prompts ───────────────────────────────────────────────────
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if $interactive; then
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prompt_if_empty "Title" title
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prompt_if_empty "Details" details
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prompt_if_empty "Account ID" account_id
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prompt_if_empty "Location ID" location_id
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prompt_if_empty "Status ID" status_id
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prompt_if_empty "Priority ID" priority_id
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prompt_if_empty "Type ID" type_id
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prompt_if_empty "Source ID" source_id
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prompt_if_empty "Queue ID (optional if Assignee ID provided)" queue_id
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if [[ -z "$queue_id" ]]; then
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prompt_if_empty "Assignee ID (optional if Queue ID provided)" assignee_id
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fi
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elif [[ -n "$template_id" ]]; then
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# When using a template, prompt only for fields still missing that are required
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[[ -n "$title" ]] || { read -r -p "Title: " title; }
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[[ -n "$details" ]] || { read -r -p "Details: " details; }
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[[ -n "$account_id" ]] || { read -r -p "Account ID: " account_id; }
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[[ -n "$location_id" ]] || { read -r -p "Location ID: " location_id; }
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[[ -n "$status_id" ]] || { read -r -p "Status ID: " status_id; }
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[[ -n "$priority_id" ]] || { read -r -p "Priority ID: " priority_id; }
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[[ -n "$type_id" ]] || { read -r -p "Type ID: " type_id; }
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[[ -n "$source_id" ]] || { read -r -p "Source ID: " source_id; }
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if [[ -z "$queue_id" && -z "$assignee_id" ]]; then
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read -r -p "Queue ID (or leave blank to provide Assignee ID): " queue_id
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if [[ -z "$queue_id" ]]; then
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read -r -p "Assignee ID: " assignee_id
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fi
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fi
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fi
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# ── Resolve account name to ID ─────────────────────────────────────────────
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if [[ -n "$account_name" && -z "$account_id" ]]; then
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account_search=$(bms_curl POST "/v2/servicedesk/accounts/search" -d "{\"Filter\":{\"AccountName\":\"$account_name\"},\"PageNumber\":1,\"PageSize\":1}")
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account_id=$(echo "$account_search" | jq -r '.Data[0].Id // .result[0].id // empty')
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[[ -n "$account_id" ]] || die "Account not found: $account_name"
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fi
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# ── Resolve location name to ID (scoped to account) ───────────────────────
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if [[ -n "$location_name" && -z "$location_id" ]]; then
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[[ -n "$account_id" ]] || die "Must specify --account-id or --account-name before using --location-name"
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loc_search=$(bms_curl GET "/v2/crm/accounts/${account_id}/locations/lookup")
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location_id=$(echo "$loc_search" | jq -r '.result[]? | select(.Name=="$location_name") | .Id // empty')
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[[ -n "$location_id" ]] || die "Location not found: $location_name (account: ${account_id:-unknown})"
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fi
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[[ -n "$title" ]] || die "Missing required field: --title"
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[[ -n "$details" ]] || die "Missing required field: --details"
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[[ -n "$account_id" ]] || die "Missing required field: --account-id"
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[[ -n "$location_id" ]] || die "Missing required field: --location-id"
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[[ -n "$status_id" ]] || die "Missing required field: --status-id"
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[[ -n "$priority_id" ]] || die "Missing required field: --priority-id"
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[[ -n "$type_id" ]] || die "Missing required field: --type-id"
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[[ -n "$source_id" ]] || die "Missing required field: --source-id"
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[[ -n "$queue_id" || -n "$assignee_id" ]] || die "Missing required routing: provide either --queue-id or --assignee-id"
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open_date="${open_date:-$(date -u +%Y-%m-%dT%H:%M:%S)}"
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local body
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body=$(jq -n \
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--arg title "$title" \
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--arg details "$details" \
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--argjson account_id "$account_id" \
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--argjson location_id "$location_id" \
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--argjson status_id "$status_id" \
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--argjson priority_id "$priority_id" \
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--argjson type_id "$type_id" \
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--argjson source_id "$source_id" \
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--arg open_date "$open_date" \
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'{
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Title: $title,
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Details: $details,
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AccountId: $account_id,
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LocationId: $location_id,
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StatusId: $status_id,
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PriorityId: $priority_id,
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TypeId: $type_id,
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SourceId: $source_id,
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OpenDate: $open_date
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}')
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# Optionally add non-required fields
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[[ -n "$contact_id" ]] && body=$(echo "$body" | jq --argjson v "$contact_id" '. + {ContactId: $v}')
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[[ -n "$assignee_id" ]] && body=$(echo "$body" | jq --argjson v "$assignee_id" '. + {AssigneeId: $v}')
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[[ -n "$queue_id" ]] && body=$(echo "$body" | jq --argjson v "$queue_id" '. + {QueueId: $v}')
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[[ -n "$due_date" ]] && body=$(echo "$body" | jq --arg v "$due_date" '. + {DueDate: $v}')
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# Single create call only. No retries here.
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response=$(bms_curl POST "/v2/servicedesk/tickets" -d "$body")
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success=$(echo "$response" | jq -r '.success // .Success // empty')
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ticket_id=$(echo "$response" | jq -r '.Data.Id // .Id // .result.id // .result.id // empty')
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ticket_number=$(echo "$response" | jq -r '.Data.TicketNumber // .TicketNumber // .result.ticketNumber // empty')
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if [[ "$success" != "true" ]] || [[ -z "$ticket_id" ]] || [[ "$ticket_id" == "null" ]]; then
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echo "Create ticket failed or returned ambiguous response:" >&2
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echo "$response" | jq . >&2
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# Log failure
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local args_json result_json
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args_json=$(jq -n \
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--arg title "$title" \
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--arg details "$details" \
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--arg account_name "${account_name:-}" \
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--arg location_name "${location_name:-}" \
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--argjson account_id "$account_id" \
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--argjson location_id "$location_id" \
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--argjson status_id "$status_id" \
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--argjson priority_id "$priority_id" \
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--argjson type_id "$type_id" \
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--argjson source_id "$source_id" \
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--argjson queue_id "${queue_id:-null}" \
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--argjson assignee_id "${assignee_id:-null}" \
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'{title: $title, details: $details, account_name: $account_name, location_name: $location_name, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
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result_json=$(jq -n '{error: "creation_failed", response: ("$response" | fromjson? // "$response")}')
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log_action "tickets.create" "$args_json" "$result_json" "error"
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exit 1
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fi
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echo "Created ticket ID: ${ticket_id} — ${ticket_number:-N/A}"
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# Log success
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local args_json result_json
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args_json=$(jq -n \
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--arg title "$title" \
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--arg details "$details" \
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--arg account_name "${account_name:-}" \
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--arg location_name "${location_name:-}" \
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--argjson account_id "$account_id" \
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--argjson location_id "$location_id" \
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--argjson status_id "$status_id" \
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--argjson priority_id "$priority_id" \
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--argjson type_id "$type_id" \
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--argjson source_id "$source_id" \
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--argjson queue_id "${queue_id:-null}" \
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--argjson assignee_id "${assignee_id:-null}" \
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'{title: $title, details: $details, account_name: $account_name, location_name: $location_name, account_id: $account_id, location_id: $location_id, status_id: $status_id, priority_id: $priority_id, type_id: $type_id, source_id: $source_id, queue_id: $queue_id, assignee_id: $assignee_id}')
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result_json=$(jq -n --argjson tid "$ticket_id" --arg tn "${ticket_number:-}" '{ticket_id: $tid, ticket_number: $tn}')
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log_action "tickets.create" "$args_json" "$result_json" "success"
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}
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cmd_update() {
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local ticket_id="${1:-}"
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[[ -n "$ticket_id" ]] || die "Usage: bms tickets update <ticketId> [options]"
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shift
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# Fetch current ticket first so we can do a full PUT with changes merged
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local current
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current=$(bms_curl GET "/v2/servicedesk/tickets/${ticket_id}" | jq '.Data // .result // .')
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local patch="{}"
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while [[ $# -gt 0 ]]; do
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case "$1" in
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--title) patch=$(echo "$patch" | jq --arg v "$2" '. + {Title: $v}'); shift 2 ;;
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--details) patch=$(echo "$patch" | jq --arg v "$2" '. + {Details: $v}'); shift 2 ;;
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--status-id) patch=$(echo "$patch" | jq --argjson v "$2" '. + {StatusId: $v}'); shift 2 ;;
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--priority-id) patch=$(echo "$patch" | jq --argjson v "$2" '. + {PriorityId: $v}'); shift 2 ;;
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--assignee-id) patch=$(echo "$patch" | jq --argjson v "$2" '. + {AssigneeId: $v}'); shift 2 ;;
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--queue-id) patch=$(echo "$patch" | jq --argjson v "$2" '. + {QueueId: $v}'); shift 2 ;;
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--due-date) patch=$(echo "$patch" | jq --arg v "$2" '. + {DueDate: $v}'); shift 2 ;;
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*) die "Unknown option: $1" ;;
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esac
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done
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# Merge patch onto current (keep required fields from current ticket)
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local body
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body=$(echo "$current" | jq \
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--argjson patch "$patch" \
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'{
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Title: .Title,
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Details: .Details,
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AccountId: .AccountId,
|
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LocationId: .LocationId,
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StatusId: .StatusId,
|
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PriorityId: .PriorityId,
|
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TypeId: .TypeId,
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SourceId: .SourceId,
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OpenDate: .OpenDate,
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AssigneeId: .AssigneeId,
|
||||
QueueId: .QueueId,
|
||||
ContactId: .ContactId
|
||||
} * $patch')
|
||||
|
||||
local response
|
||||
response=$(bms_curl PUT "/v2/servicedesk/tickets/${ticket_id}" -d "$body")
|
||||
echo "$response" | jq -r '"Updated ticket \(.Data.Id // .Id // .result.id // "'"$ticket_id"'")"'
|
||||
# Log success
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ticket_id "$ticket_id" --argjson patch "$patch" '{ticket_id: $ticket_id, patch: $patch}')
|
||||
result_json=$(jq -n --argjson tid "$ticket_id" '{ticket_id: $tid}')
|
||||
log_action "tickets.update" "$args_json" "$result_json" "success"
|
||||
}
|
||||
|
||||
cmd_note() {
|
||||
local ticket_id="${1:-}"
|
||||
[[ -n "$ticket_id" ]] || die "Usage: bms tickets note <ticketId> --message <text> [options]"
|
||||
shift
|
||||
|
||||
local message="" is_internal=false type_id=1 status_id="" note_date=""
|
||||
|
||||
while [[ $# -gt 0 ]]; do
|
||||
case "$1" in
|
||||
--message|-m) message="$2"; shift 2 ;;
|
||||
--internal) is_internal=true; shift ;;
|
||||
--type-id) type_id="$2"; shift 2 ;;
|
||||
--status-id) status_id="$2"; shift 2 ;;
|
||||
*) die "Unknown option: $1" ;;
|
||||
esac
|
||||
done
|
||||
|
||||
[[ -n "$message" ]] || die "--message is required"
|
||||
note_date=$(date -u +%Y-%m-%dT%H:%M:%S)
|
||||
|
||||
local body
|
||||
body=$(jq -n \
|
||||
--arg details "$message" \
|
||||
--argjson is_internal "$is_internal" \
|
||||
--argjson type_id "$type_id" \
|
||||
--arg note_date "$note_date" \
|
||||
'{
|
||||
Details: $details,
|
||||
IsInternal: $is_internal,
|
||||
TypeId: $type_id,
|
||||
NoteDate: $note_date
|
||||
}')
|
||||
|
||||
[[ -n "$status_id" ]] && body=$(echo "$body" | jq --argjson v "$status_id" '. + {StatusId: $v}')
|
||||
|
||||
local response
|
||||
response=$(bms_curl POST "/v2/servicedesk/tickets/${ticket_id}/notes" -d "$body")
|
||||
local note_id
|
||||
note_id=$(echo "$response" | jq -r '.Data.Id // .Id // .result.id // .result.id // empty')
|
||||
if [[ -z "$note_id" || "$note_id" == "null" ]]; then
|
||||
echo "Note add failed or returned ambiguous response:" >&2
|
||||
echo "$response" | jq . >&2
|
||||
# Log failure
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ticket_id "$ticket_id" --arg message "$message" --argjson type_id "$type_id" '{ticket_id: $ticket_id, message: $message, type_id: $type_id}')
|
||||
result_json=$(jq -n '{error: "note_add_failed", response: ("$response" | fromjson? // "$response")}')
|
||||
log_action "tickets.note" "$args_json" "$result_json" "error"
|
||||
exit 1
|
||||
fi
|
||||
echo "Note added (ID: ${note_id})"
|
||||
# Log success
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ticket_id "$ticket_id" --arg message "$message" --argjson type_id "$type_id" '{ticket_id: $ticket_id, message: $message, type_id: $type_id}')
|
||||
result_json=$(jq -n --argjson note_id "$note_id" '{note_id: $note_id}')
|
||||
log_action "tickets.note" "$args_json" "$result_json" "success"
|
||||
|
||||
}
|
||||
|
||||
cmd_assign() {
|
||||
local ticket_id="${1:-}"
|
||||
[[ -n "$ticket_id" ]] || die "Usage: bms tickets assign <ticketId> [options]"
|
||||
shift
|
||||
|
||||
local assignee_id="" queue_id="" note="" is_internal=false type_id=1 status_id=""
|
||||
|
||||
while [[ $# -gt 0 ]]; do
|
||||
case "$1" in
|
||||
--assignee-id) assignee_id="$2"; shift 2 ;;
|
||||
--queue-id) queue_id="$2"; shift 2 ;;
|
||||
--note|-n) note="$2"; shift 2 ;;
|
||||
--internal) is_internal=true; shift ;;
|
||||
--type-id) type_id="$2"; shift 2 ;;
|
||||
--status-id) status_id="$2"; shift 2 ;;
|
||||
*) die "Unknown option: $1" ;;
|
||||
esac
|
||||
done
|
||||
|
||||
[[ -n "$note" ]] || note="Ticket reassigned."
|
||||
local note_date
|
||||
note_date=$(date -u +%Y-%m-%dT%H:%M:%S)
|
||||
|
||||
local body
|
||||
body=$(jq -n \
|
||||
--arg details "$note" \
|
||||
--argjson is_internal "$is_internal" \
|
||||
--argjson type_id "$type_id" \
|
||||
--arg note_date "$note_date" \
|
||||
'{
|
||||
Details: $details,
|
||||
IsInternal: $is_internal,
|
||||
TypeId: $type_id,
|
||||
NoteDate: $note_date
|
||||
}')
|
||||
|
||||
[[ -n "$status_id" ]] && body=$(echo "$body" | jq --argjson v "$status_id" '. + {StatusId: $v}')
|
||||
[[ -n "$assignee_id" ]] && body=$(echo "$body" | jq --argjson v "$assignee_id" '. + {AssigneeId: $v}')
|
||||
[[ -n "$queue_id" ]] && body=$(echo "$body" | jq --argjson v "$queue_id" '. + {QueueId: $v}')
|
||||
|
||||
local response
|
||||
response=$(bms_curl POST "/v2/servicedesk/tickets/${ticket_id}/assignticket" -d "$body")
|
||||
echo "$response" | jq -r '"Ticket \("'"$ticket_id"'") assigned."'
|
||||
# Log success
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ticket_id "$ticket_id" --argjson assignee_id "${assignee_id:-null}" --argjson queue_id "${queue_id:-null}" '{ticket_id: $ticket_id, assignee_id: $assignee_id, queue_id: $queue_id}')
|
||||
result_json=$(jq -n --argjson tid "$ticket_id" '{ticket_id: $tid}')
|
||||
log_action "tickets.assign" "$args_json" "$result_json" "success"
|
||||
}
|
||||
|
||||
cmd_resolve() {
|
||||
local ticket_id="${1:-}"
|
||||
[[ -n "$ticket_id" ]] || die "Usage: bms tickets resolve <ticketId> --comment <text> [options]"
|
||||
shift
|
||||
|
||||
local comment="" status_id="" publish_kb=false is_internal=false
|
||||
|
||||
while [[ $# -gt 0 ]]; do
|
||||
case "$1" in
|
||||
--comment|-c) comment="$2"; shift 2 ;;
|
||||
--status-id) status_id="$2"; shift 2 ;;
|
||||
--publish-kb) publish_kb=true; shift ;;
|
||||
--internal) is_internal=true; shift ;;
|
||||
*) die "Unknown option: $1" ;;
|
||||
esac
|
||||
done
|
||||
|
||||
[[ -n "$comment" ]] || die "--comment is required"
|
||||
|
||||
local body
|
||||
body=$(jq -n \
|
||||
--arg comment "$comment" \
|
||||
--argjson publish_kb "$publish_kb" \
|
||||
--argjson is_internal "$is_internal" \
|
||||
'{Comment: $comment, IsPublishToKnowledgeBase: $publish_kb, IsInternal: $is_internal}')
|
||||
|
||||
[[ -n "$status_id" ]] && body=$(echo "$body" | jq --argjson v "$status_id" '. + {StatusId: $v}')
|
||||
|
||||
local response
|
||||
response=$(bms_curl POST "/v2/servicedesk/tickets/${ticket_id}/resolve" -d "$body")
|
||||
echo "$response" | jq -r '"Ticket \("'"$ticket_id"'") resolved."'
|
||||
# Log success
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ticket_id "$ticket_id" --argjson comment "$comment" '{ticket_id: $ticket_id, comment: $comment}')
|
||||
result_json=$(jq -n --argjson tid "$ticket_id" '{ticket_id: $tid}')
|
||||
log_action "tickets.resolve" "$args_json" "$result_json" "success"
|
||||
}
|
||||
|
||||
cmd_delete() {
|
||||
local ids=("$@")
|
||||
[[ ${#ids[@]} -gt 0 ]] || die "Usage: bms tickets delete <id> [id2 ...]"
|
||||
|
||||
local response=""
|
||||
if [[ ${#ids[@]} -eq 1 ]]; then
|
||||
response=$(bms_curl DELETE "/v2/servicedesk/tickets/${ids[0]}")
|
||||
echo "Deleted ticket ${ids[0]}"
|
||||
else
|
||||
local body
|
||||
body=$(printf '%s\n' "${ids[@]}" | jq -Rs 'split("\n") | map(select(. != "")) | map(tonumber) | {Ids: .}')
|
||||
response=$(bms_curl DELETE "/v2/servicedesk/tickets" -d "$body")
|
||||
echo "Deleted tickets: ${ids[*]}"
|
||||
fi
|
||||
|
||||
# Check success (DELETE often returns { success: true } or empty)
|
||||
local success
|
||||
success=$(echo "$response" | jq -r '.success // .Success // ""')
|
||||
if [[ "$success" != "true" ]] && [[ -n "$response" ]] && echo "$response" | jq -e . >/dev/null 2>&1; then
|
||||
# If response is JSON but not success=true, treat as failure
|
||||
echo "Delete operation may have failed:" >&2
|
||||
echo "$response" | jq . >&2
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ids "${ids}" '{ids: $ids}')
|
||||
result_json=$(jq -n '{error: "delete_failed", response: ("$response" | fromjson? // "$response")}')
|
||||
log_action "tickets.delete" "$args_json" "$result_json" "error"
|
||||
exit 1
|
||||
fi
|
||||
|
||||
# Log success
|
||||
local args_json result_json
|
||||
args_json=$(jq -n --argjson ids "${ids}" '{ids: $ids}')
|
||||
result_json=$(jq -n --argjson deleted_ids "${ids}" '{deleted_ids: $deleted_ids}')
|
||||
log_action "tickets.delete" "$args_json" "$result_json" "success"
|
||||
}
|
||||
|
||||
# ─── Dispatch ────────────────────────────────────────────────────────────────
|
||||
|
||||
subcmd="${1:-list}"
|
||||
[[ $# -gt 0 ]] && shift
|
||||
|
||||
case "$subcmd" in
|
||||
list) cmd_list "$@" ;;
|
||||
get) cmd_get "$@" ;;
|
||||
create) cmd_create "$@" ;;
|
||||
update) cmd_update "$@" ;;
|
||||
note) cmd_note "$@" ;;
|
||||
assign) cmd_assign "$@" ;;
|
||||
resolve) cmd_resolve "$@" ;;
|
||||
delete) cmd_delete "$@" ;;
|
||||
*)
|
||||
echo "Usage: bms tickets <list|get|create|update|note|assign|resolve|delete>" >&2
|
||||
exit 1
|
||||
;;
|
||||
esac
|
||||
REPO_ROOT="$(cd "$SCRIPT_DIR/.." && pwd)"
|
||||
export PYTHONPATH="${REPO_ROOT}/src${PYTHONPATH:+:$PYTHONPATH}"
|
||||
exec python3 -m openclaw_bms tickets "$@"
|
||||
|
||||
Reference in New Issue
Block a user